Frequently Asked Questions


Do you have any questions concerning your stay or about a glamping holiday with Nutchel? Click on the questions below to find the answer.


** UPDATE OF THE BOOKING CONDITIONS LINKED TO COVID-19 **

We understand that the current situation is the source of many insecurities and poses many questions, but we can assure you that we are monitoring the developments of the crisis closely.  We respect the directives of the government in terms of containment, as well as those of the European Union relating to the protection of consumers.

In case of a negative travel advice and we are forced to remain closed, you can change your reservation free of charge and move it to another date within the next 12 months following your original booking. If you have been unable to move your stay to another date during this period, you can cancel your reservation free of charge and you will be subsequently reimbursed. 

As soon as we are allowed to be open and travel restrictions are lifted, our normal terms and conditions will apply.

Questions about forest camp Les Ardennes in Martelange

When does the new forest camp Les Ardennes open?
Forest camp Les Ardennes in Martelange will open its doors on 26th of June 2020!
What's different to the cabins at forest camp Les Ardennes?
Where can I find Nutchel forest camp Les Ardennes?

General questions

Where are the cabins exactly located?

Our cabins are situated in a higher part in the forest and can be reached via various paths from the valley. Upon arrival your host will bring you and your luggage to your cabin with an electric golf cart. If you have brought your own bikes, you can park them in the bicycle racks at the main parking lot at the entrance. But of course, you can also take them up to your cabin. Do mind that the way up can be pretty tough for your legs :)

What time should I check-in?
At what time is check-out?
Where can I park my car?
Can I park my car near the cabin?
Do you take a deposit upon check-in?
Can I bring my dog?
Is a little grocery shop on site?
Can I bring my own tent and place it near the cabin?
Can we stay for 1 night?
Can I book a baby bed?
Are there any extra costs upon booking?
What can I expect from my cabin?
How can I make coffee in the cabin?
Do I need to bring my own bed linens?
How many cabins are at Nutchel Les Ardennes?
Is Wi-Fi available in the cabins?
Is warm and cold water available in the cabins?
Do I need to clean my cabin upon departure?
Does the cabin have a fridge?
Do I need to bring towels?
Is there electricity in the cabins?
Did you not find the answer you were looking for? Don't hesitate to contact us!
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