Frequently Asked Questions
Do you have any questions concerning your stay or about a glamping holiday with Nutchel? Click on the questions below to find the answer.
** UPDATE OF THE BOOKING CONDITIONS LINKED TO COVID-19 **
We understand that the current situation is the source of many insecurities and poses many questions, but we can assure you that we are monitoring the developments of the crisis closely. We respect the directives of the government in terms of containment, as well as those of the European Union relating to the protection of consumers.
In case of a negative travel advice and we are forced to remain closed, you can change your reservation free of charge and move it to another date within the next 12 months following your original booking. If you have been unable to move your stay to another date during this period, you can cancel your reservation free of charge and you will be subsequently reimbursed.
As soon as we are allowed to be open and travel restrictions are lifted, our normal terms and conditions will apply.
Questions about our new forest camp Les Ardennes in Martelange
You can find us at the following address:
Nutchel forest camp Les Ardennes
Rue de Radelange 51
Questions about a booking you made via Nutchel at our former location on domain Warredal
Our cabins are situated in a higher part in the forest and can be reached via various paths from the valley. Upon arrival your host will bring you and your luggage to your cabin with an electric golf cart. If you have brought your own bikes, you can park them in the bicycle racks at the main parking lot at the entrance. But of course, you can also take them up to your cabin. Do mind that the way up can be pretty tough for your legs :)
Check-in is available between 15:00h and 19:00h, and between these hours our team at Les Ardennes will be welcoming you! We understand there’s a chance you could get stuck in a traffic jam, so in case you are delayed please give us a call on +35228795488 to inform us of your new arrival time.
Check-out is possible between 9:00 and 10:30h on the day of your departure. In case of too much delay, an extra cost of €60 may be added to your bill. Should you wish to depart the day before, then that’s always an option. You can inform us a few days before arrival.
As soon as you arrive you’ll see a large parking area. As cars are not allowed on the domain itself, we kindly ask you to park your car here.
To not disturb nature too much, we ask you to leave your car at the main parking area at the entrance.
Dogs are our best friends! You’re very much welcome to bring your dog. Per cabin we allow 1 dog for a small daily fee. We do make exceptions and allow maximum 2 small dogs per cabin of maximum 10kg per dog. During the booking process you’ll have the option to inform us you’re bringing your pet. Please note that not all cabins are able to book with a dog; only the Classic cabins are suitable for dogs.
In the honesty shop in the Chalet you will find a few beautiful local (bio) products, where you can buy among others sweet and savory spreads, coffee, water, wine, and other basics. If you don’t find what you’re looking for, you always have the opportunity explore one of the nearby supermarkets.
It’s not allowed to place a tent near your cabin.
It is not possible to stay at Nutchel for only 1 night. We believe you live the real Nutchel experience when you stay a bit longer with us. You can book a weekend break (Friday to Monday), or a midweek (Monday to Friday) It is also possible to make a reservation for 2 or 3 night stays in mid- and low season periods during the week. If you're interested in staying longer stays then please contact us to find out what the possibilities are.
For each booking, we charge an administrative cost of € 29.50. Tourist tax must be paid on arrival, the amount is calculated per person per day. Adults and children over 12 years are charged €2 per person per day, children below 12 years are not required to pay tourist tax.
Upon arrival you will find a few essentials in your cabin, such as dishwashing liquid, a cleaning sponge, a tea towel, some toilet paper, a trash bag, lighters, candles and some dried wood ready for use. The cabin features a bathroom with warm water, a toilet with normal flush and a kitchen sink with cold water. The kitchen is fully equipped, including a Bialetti coffee maker for those early mornings. Every mattress is covered by a protective cover, which we kindly ask you not to remove. If you have booked a baby bed or chair, then these will be present in your cosy cabin. Smoking is not allowed inside the cabins.
Every cabin is equipped with a Bialetti coffee maker. Just don’t forget to bring your coffee!
There’s no need to bring your own bed linens. Your beds will be made with soft and fresh bed linens. Each person will be given a sheet and duvet cover for a single bed plus a pillowcase. You will need to bring your own bedlinen for children under two years if you are bringing your own travel cot.
There are 26 cosy cabins hiding in a lovely forest in the middle of nature.
Nope, niente, nada! Wi-Fi is not available in the cabins. However, if you do need to go online, then you can always go to the Chalet where Wi-Fi is available.
Sure thing! Every cabin has a bathroom with a warm shower and a sink with cold water. The kitchen also has a sink with cold water.
We won’t ask you to clean your cabin, but please leave your cabin in the same state as you’ve found it. If you can take off the bedlinens and gather them in the living area that would be very helpful! Also put items back where they belong and don’t leave dirty dishes. The freezer packs need to be returned, and garbage can be disposed in the garbage bins near the main parking lot. Try not to leave any garbage outside of your cabin as this will attract birds and other animals. When you leave your cabin, please close the windows and don’t forget to drop your key off at the Chalet.
We’ve opted for a more ecological solution and offer a cooler chest in the cabin in which you can put freezer packs (which we provide).
If you’re staying in the Canopy or Tree Trunk with hot tub cabins, then towels will be included in your stay. If you’re staying in other cabins you can choose to either bring your own towels, or you can book our soft and thick towels by adding them to your reservation.
There is! But every cabin only has 1 electricity plug.