FAQ's related to the Covid-19 crisis
The Belgian authorities are also giving some information per country on their website:
Yes, our Forest Camp Les Ardennes will reopen as from on Friday, 20th of November.
All common spaces such as the Cosy Chalet are closed for public and only accessible during check-in and check-out.
If your booking was planned within the next few weeks, but you are not able to come because of a negative travel advice or quarantine, we kindly ask you to contact our Customer Service via email. We will then send you a voucher corresponding to the value of the amount you already paid for your initial stay. This voucher is valid for one year starting its issue date and can be used during the online booking process on our website.
- 5 adults are authorized in each cabin: 4 from the same household + 1 external. No limitation for children
- Get togethers between one or more cabins are not allowed
- Wearing a mask in our Chalet (reception area) is mandatory
- Between 22 pm and 6 am it is not allowed to leave the domain due to a partial lockdown
Should you have any questions, you can contact us by email or phone. We currently receive lots of requests which might cause a longer delay before you receive a reply. We however assure you that we will come back to you as soon as possible.
You can find us at the following address:
Nutchel forest camp Les Ardennes
Rue de Radelange 51
In case you should not find the way to our forest camp, please do not hesitate to give us a call at +352 691 261 140 so we can assist you with the direction.
The cabins are located on different parts of the domain. Some cabins are more covered by trees, providing coolness in summer and offering protection from the elements in winter. Other cabins are located in a more open area, offering more light inside the cabins and beautiful views of the surrounding hills. The light is soft, and the only sounds you will hear is the chirping of the birds, rustling of the leaves and the river Sûre flowing nearby.
It is not possible to stay at Nutchel for only 1 night. We believe you live the real Nutchel experience when you stay a bit longer with us. You can book a weekend break (Friday to Monday), or a midweek (Monday to Friday) It is also possible to make a reservation for 2 night stays in mid- and low season periods during the week. The green marked days on the booking calendar are the possible check-in and check-out days.
Check-in is available between 15:00h and 19:00h, and between these hours our team at Les Ardennes will be welcoming you! We understand there’s a chance you could get stuck in a traffic jam, so in case you are delayed please give us a call on +352 691 261 140 to inform us of your new arrival time.
Check-out is possible between 9:00 and 10:30h on the day of your departure. In case of too much delay, an extra cost of €60 may be added to your bill. Should you wish to depart the day before, then that’s always an option. You can inform us a few days before arrival.
As soon as you arrive on site you’ll see a large parking area. As cars are not allowed on the domain itself in order to not disturb nature, we kindly ask you to leave your car at the parking slot.
Dogs are our best friends! You’re very much welcome to bring your dog. Per cabin we allow 1 dog for a small daily fee. We do make exceptions and allow maximum 2 small dogs per cabin of maximum 10kg per dog. During the booking process you’ll have the option to inform us you’re bringing your pet. Please note that not all cabins are able to book with a dog; only the Classic cabins are suitable for dogs.
You can add breakfast or BBQ packages through the Extras at the moment of booking. Because of organisational reasons, the packages ordered online are only for the first day after arrival (breakfast for the first morning after day of arrival, BBQ package for the first evening after day of arrival)
Example: If you check-in on a Friday, the breakfast and the BBQ baskets will only be prepared for Saturday morning/evening.
For any other days of your stay you can easily order our food packages on site.
A BBQ basket for an adult costs €16 and includes 3 pieces of meat, ½ baguette, 300g pasta-, potato-, green salad and 3 sauces.
A BBQ basket for a kid costs €8 and includes 1 piece of meat, ¼ baguette, 200g pasta-, potato-, green salad and 3 sauces.
A vegetarian basket for an adult costs €15 and includes 1vegetarian burger, 1 vegetarian mini boulette, ½ baguette, 300g pasta-, potato-, green salad and 3 sauces.
A breakfast basket for an adult costs €12 and includes 1/4 grain bread, croissant, slices of ham and cheese, chocolate spread, butter, marmalade, boiled egg, yogurt, fruit, milk, coffee, tea, and orange juice.
A breakfast basket for a child costs €8 and includes 1/4 grain bread, croissant, slices of ham and cheese, chocolate spread, butter, marmalade, boiled egg, yogurt, fruit, chocolate powder, milk and orange juice.
There’s no need to bring your own bed linens. Your beds will be made with soft and fresh bed linens. Each person will be given a sheet and duvet cover for a single bed plus a pillowcase. You will need to bring your own bedlinen for children under two years if you are bringing your own travel cot.
In the honesty shop in the Chalet/Tipi you will find a few local (bio) products, where you can buy some sweet and savory products and drinks. If you don’t find what you’re looking for, you always have the opportunity explore one of the nearby supermarkets.
It’s not allowed to place a tent near your cabin.
Upon arrival you will find a few essentials in your cabin, such as dishwashing liquid, a cleaning sponge, a tea towel, some toilet paper, a trash bag, lighters, candles and some dried wood ready for use. The cabin features a bathroom with warm water, a toilet with normal flush and a kitchen sink with cold water. The kitchen is fully equipped, including a Bialetti coffee maker for those early mornings. Every mattress is covered by a protective cover, which we kindly ask you not to remove. If you have booked a baby bed or chair, then these will be present in your cosy cabin. Smoking is not allowed inside the cabins.
For each booking, we charge an administrative cost of € 29.50. Tourist tax must be paid on arrival, the amount is calculated per person per day. Adults and children over 12 years are charged €2 per person per day, children below 12 years are not required to pay tourist tax.
Nope, niente, nada! Wi-Fi is not available in the cabins. However, if you do need to go online, then you can always go to the Chalet where Wi-Fi is available.
Every cabin is equipped with a Bialetti coffee maker. Just don’t forget to bring your coffee!
Sure thing! Every cabin has a bathroom with a warm shower and a sink with cold water. The kitchen also has a sink with cold water.
We’ve opted for a more ecological solution and put a wooden cool box inside the cabins in which you can put freezer packs (which we provide) do keep the food cool.
We won’t ask you to clean your cabin, but please leave your cabin in the same state as you’ve found it. If you can take off the bedlinens and gather them in the living area that would be very helpful! Also put items back where they belong and don’t leave dirty dishes. The freezer packs need to be returned, and garbage can be disposed in the garbage bins near the main parking lot. Try not to leave any garbage outside of your cabin as this will attract birds and other animals. When you leave your cabin, please close the windows and don’t forget to drop your key off at the Chalet.
If you’re staying in the Canopy, the Tree Trunk with hot tub or the Sweet with hot tub, towels will be included in your stay. If you’re staying in other cabins you can choose to either bring your own towels, or you can book our soft and thick towels by adding them to your reservation.
There is! But every cabin only has 1 electricity plug.