FAQ

Bookings can only be made through our online booking system. The availability on the booking calendar of our website is always up to date. Please note that we do not take any bookings by phone. 

We do work with fixed days for arrival and departure, that are Monday, Wednesday and Friday (with exception of bank holidays or holiday periods) .  The days marked in light grey on the booking calendar are the possible days for check-in and check-out. 

For a midweek you can for example book from Monday to Wednesday, from Wednesday to Friday, or for the whole week. A weekend stay is always for 3 nights, from Friday to Monday.

Please take into account that check-in or check-out days may differ from one domain to the other due to national bank holidays or different school holidays.

At Nutchel, we really wish our customers to experience the back-to-basics concept, which implies a stay for a slightly longer period and therefore it is not possible to book a Cosy Cabin for 1 night only.

Our two domains Les Ardennes and L'Alsace are located midst nature, but still close to the street to guarantee accessibility. At Nutchel, we want to make a positive impact on nature and therefore were obliged to put some cabins closer to each other, in order to protect the ground and the surrounding trees. The Cosy Cabins are scattered throughout the domains and in proximity to each other.

Our Customer Service is available within the following opening hours:

Monday: 10 am - 6 pm

Tuesday: 8 - 11 am

Wednesday: 8 - 11 am

Thursday: 8 - 11 am

Friday: 8 - 11 am

You can reach us via mail at info@nutchel.lu or by phone at +352 28 79 54 88.

To get to know more about how we handle the current Covid-19 pandemic, please refer to our Covid-19 page.

Yes, they are! All of our domains dispose of large parking areas close to the reception desk and the Cosy Cabins. Cars are not allowed on the domains, but don’t worry; the cabins are easily reached on foot from the parking or the Cosy Chalet. If you require any assistance with your luggage, our team on-site is more than happy to help you, so don't hesitate to ask!

We request a deposit of  € 100 (or  € 150 if you travel with a pet), to prevent any form of damage or loss caused by inappropriate use of the cabin or the  domain. The deposit can either be paid cash, and will be returned to you after check-out, or be reserved on a valid credit card. No actual money is withdrawn from it, only a reservation of the amount is made. If there is no damage or theft in your cabin, the deposit will be removed withing 48 hours after check-out.

Pets are allowed in our Classic for 4 or Classic for 6 cabins.
Please inform us beforehand so we can provide you with the necessary utensils such as a dog bed and a feeding bowl.

Breakfast is not included in the cabin price. However, you have the possibility to book breakfast online or upon arrival at the domain.

Please refer to the services page of the domain Alsace or Les Ardennes to see what's included in the baskets.

Please refer to the services page of the domain Alsace or Les Ardennes to see what's included in the baskets.

Every cabin contains one electricity plug to charge your necessary device(s). We kindly ask you not to put a multiple plug.

There is no classical heating in the cabins, but by regular use of the woodstove, the cabins easily get comfy and warm, even during colder nights.

There’s no classic fridge in the cabin as we've opted for a more ecological approach and use cool boxes with freezing elements. The freezing elements can be picked up and returned at the dedicated areas on the domain, free of cost.

Yes, there is warm water in the cabin shower. If you need some warm water to wash the dishes, you can easily take the big pot and warm up some water on the woodstove.

Nope, niente, nada! We made a conscious decision not to install Wi-Fi in the cabins as this is not part of the Nutchel philosophy. 

There will be a tourist tax to pay upon check-out on the domain. The amount of the tourist tax depends on the local legislation.

It is not allowed to bring your own tent and place it on the domain. We really want you to experience the Nutchel vibe, and staying in one of our Cosy Cabins makes of course the biggest part out of it.

In our Cosy Chalet, you'll find a little honesty shop with some local food and drink options to buy, as well as recyclable cups, bags, etc. However, for a larger grocery shop we advise you to visit one of the supermarkets in the area, just a few minutes located away from our domains.

No, you don't. All beds in the cabin will be made upon your arrival. 

All our Cabins with hot tub as well as the Canopy Cabins are equipped with towels. If you have booked one of the other cabins types, you can either book a soft towel package for €5 per person or simply bring your own. Our towel package consists of a small and a big soft towel per person.

Yes, there is enough firewood for you available on the domain, free of cost.

You don't need to clean your cabin. However, we ask you to leave the towels and bedsheets on the floor and do your dishes. In case of any loss or damage, we have the right to charge you an extra cleaning fee, please also refer to our general terms and conditions.

In all of our Cosy Cabins, you'll find a Bilaetti coffee maker. Please note that there is no coffee powder in the cabins, so you have to bring it with you or buy it in our Honesty Shop.