FAQ

 

Questions regarding your stay at Nutchel

How can I make a booking?

Bookings can only be made through our online booking system. The availability on the booking calendar of our website is always up to date. Please note that we do not take any bookings by phone. 

We do work with fixed days for arrival and departure, that are Monday, Wednesday and Friday (with exception of bank holidays or holiday periods) .  The days marked in light grey on the booking calendar are the possible days for check-in and check-out. 

For a midweek you can for example book from Monday to Wednesday, from Wednesday to Friday, or for the whole week. A weekend stay is always for 3 nights, from Friday to Monday.

Please take into account that check-in or check-out days may differ from one domain to the other due to national bank holidays or different school holidays.

At Nutchel, we really wish our customers to experience the back-to-basics concept, which implies a stay for a slightly longer period and therefore it is not possible to book a Cosy Cabin for 1 night only.

Our two domains Les Ardennes and L'Alsace are located midst nature, but still close to the street to guarantee accessibility. At Nutchel, we want to make a positive impact on nature and therefore were obliged to put some cabins closer to each other, in order to protect the ground and the surrounding trees. All cabins are scattered throughout the domains, but you will be close to your neigbours.

Our Customer Service is available from Monday to Friday from 9 am to 5 pm either via mail at info@nutchel.lu or by phone at +352 28 79 54 88. 

To get to know more about how we handle the current Covid-19 pandemic, please refer to our Covid-19 page.

Yes, they are! All of our domains dispose of large parking areas close to the reception desk and the Cosy Cabins. Cars are not allowed on the domains, but don’t worry; the cabins are easily reached on foot from the parking or the Cosy Chalet. If you require any assistance with your luggage, our team on-site is more than happy to help you, so don't hesitate to ask!

We request a deposit of  100 (or  150 if you travel with a pet), to prevent any form of damage or loss caused by inappropriate use of the cabin or the  domain. The deposit can either be paid cash, and will be returned to you after check-out, or be reserved on a valid credit card. No actual money is withdrawn from it, only a reservation of the amount is made. If there is no damage or theft in your cabin, the deposit will be removed withing 48 hours after check-out.

Check-in is possible between 3 and 8 pm. Should you be delayed for check-in, we kindly ask you to call our team on site to inform them of your arrival time. If you do not have the possibility to arrive between the standard check-in hours, you have the option to book a late Check-in for an extra fee of €40. This service gives you the possibility to arrive between 8 and 10 pm and as part of this service we will cosy-up your cabin ahead of your arrival; we will turn on the wood stove and light a few oil lamps so you can get settled right away! Check-in after 10 pm is not possible. 

Check-out is possible between 9 am and 10 am. In case of a late departure, we have the right to charge you an additional €60. If you’d rather checkout the night before, for example on Sunday evening, this is possible too. Please inform our staff members at the check-in, so they can inform you how to proceed with the early check-out.

At Les Ardennes, pets are allowed in our Classic for 4 or Classic for 6 cabins. At the domain L'Alsace, pets are allowed in the Sweet, Classic for 4 and Classic for 6 cabins.
Please inform us beforehand so we can provide you with the necessary utensils such as a dog bed and a feeding bowl.

Breakfast is not included in the cabin price. However, you have the possibility to book breakfast online or upon arrival at the domain.

The breakfast for adults costs €12 and contains cereal bread, a croissant, ham & cheese, chocolate spread, jam, a boiled egg, yoghurt, fresh seasonal fruit, coffee & orange juice.

The breakfast for kids costs €8 and contains cereal bread, croissant, ham & cheese, chocolate spread, jam, boiled egg, yoghurt, fresh seasonal fruit, chocolate powder & milk.

The BBQ package for adults consists of 3 pieces of meat, ½ baguette, 300g pasta-, potato-, green salad,  3 different sauces and costs €16.

The BBQ package for kids consists of 1 piece of meat, 1/4 baguette, 200g pasta-, potato-, green salad,  3 different sauces and costs 8.

The vegetarian package consists of 1 vegetarian mini boulette, ½ baguette, 300g pasta-, potato-, green salad, 3 sauces and costs €15.

You can either book your barbecue package online or upon arrival at the domain.

Every cabin contains one electricity plug to charge your necessary device(s). We kindly ask you not to put a multiple plug.

There is no classical heating in the cabins, but by regular use of the woodstove, the cabins easily get comfy and warm, even during colder nights.

There’s no classic fridge in the cabin as we've opted for a more ecological approach and use cool boxes with freezing elements. The freezing elements can be picked up and returned at the dedicated areas on the domain, free of cost.

Yes, there is warm water in the cabin shower. If you need some warm water to wash the dishes, you can easily take the big pot and warm up some water on the woodstove.

Nope, niente, nada! We made a conscious decision not to install Wi-Fi in the cabins as this is not part of the Nutchel philosophy. 

There will be a tourist tax to pay upon check-out on the domain. The amountof the tourist tax depend on the local legislation.

It is not allowed to bring your own tent and place it on the domain. We really want you to experience the Nutchel vibe, and staying in one of our Cosy Cabins makes of course the biggest part out of it.

In our Cosy Chalet, you'll find a little honesty shop with some local food and drink options to buy, as well as recyclable cups, bags, etc. However, for a larger grocery shop we advise you to visit one of the supermarkets in the area, just a few minutes located away from our domains.

Please note that due to the Covid-19 circumstances, the Cosy Café (L'Alsace) is currently closed.

No, you don't. All beds in the cabin will be made upon your arrival. 

All our Cabins with hot tub as well as the Canopy Cabins are equipped with towels. If you have booked one of the other cabins types, you can either book a soft towel package for €5 per person or simply bring your own. Our towel package consists of a small and a big soft towel per person.

Yes, there is enough firewood for you available on the domain, free of cost.

You don't need to clean your cabin. However, we ask you to leave the towels and bedsheets on the floor and do your dishes. In case of any loss or damage, we have the right to charge you an extra cleaning fee, please also refer to our general terms and conditions.

In all of our Cosy Cabins, you'll find a Bilaetti coffee maker. Please note that there is no coffee powder in the cabins, so you have to bring it with you or buy it in our Honesty Shop (Please consider the closure of the Honest Shup due to the current Covid-19 situation)

Upon arrival at the domain, you'll get a full brief of all necessary numbers and contacts you might need during your stay with us. We take care of you! :-)

Discover our hideaways

Odoo • Picture

Our cabins are like tiny houses located in the middle of nature, where you can spend a short break together with your loved-one(s). They may look small from the outside, but inside you will find everything to live comfortably. Enjoy the experience of going back-to-basic, without really having to compromise on comfort. Discover more about our oh-so-cosy cabins!

Odoo • Picture

All cabins have large steel windows which give you the experience of living among the trees. They combine the charm of a wood stove, oil lamps and candles, with the ingenuity of a tiny house; all cabins have a fully equipped kitchen, comfortable beds, lots of cosy places to relax, a bathroom with a nice hot shower and a normal toilet.

Adventure time

Odoo • Picture
Odoo • Picture

Forest Camp Les Ardennes in Martelange is the perfect location to reconnect to nature and spend more time outdoors. With lots of hiking paths, mountain bike routes and beautiful lakes nearby where you can enjoy time on the water, there's plenty to do for adventure-seekers!