COVID-19

WE WANT YOU TO STAY SAFE

As we deeply care about the wellbeing and the health of both our customers and our staff, we have been working on an optimal hygiene concept to ensure a safe stay at our Cosy Cabins. We will of course constantly monitoring and adapt the necessary guidelines as the situation continues to change.

Here is what we are doing in response to Covid-19, in order to still be able to deliver the Nutchel vibe to all of our guests:

  • We have intensified our cleaning procedures; our team now spends more time per cabin to ensure everything necessary is deeply disinfected.

  • Wearing a mask in the Cosy Chalet is mandatory.

  • All of our staff has been trained on the Covid-19 cleaning practices based on the guidance of the locals governments and the industry experts. We have provided and require our team to wear personal protective equipment, meaning a facemask, whenever inside a cabin or with closer distance to another person.

  • We ask you to check local guidelines before visiting our forest camps.

Our whole team is working hard, in the middle of these difficult times, to make you feel at home right upon arrival at our domains. Should you have any questions, we are here for you at info@nutchel.lu 


COVID SAFE OR VACCINATION PASS

We do not ask a Covid Safe or Covid Vaccination Pass to stay in our Cosy Cabins. 

However, as of January 24th, all of our customers that visit our forest village in the Alsace (aged 17 years or older) are required to present a valid Covid vaccination pass upon arrival on the domain, to enter the common spaces (Cosy Café, saunas, library and kids corner). Children between the age of 12 and 16 are required to present a Covid Safe pass in order to enter the common spaces.


YOU NEED TO CANCEL OR POSTPONE YOUR BOOKING DUE TO COVID-19?

As every country has its own regulations and travel advice, we encourage our customers to plan their stay on their own, based on the available information given by the local authorities. If you or a member of your travel group is tested Covid-19 positive just before arrival, please contact our Customer Service. By providing a positive PCR test result, you'll have the option to postpone your stay to another date within the next 12 months or get a voucher equivalent to the already paid amount. This voucher can only used for bookings online and not on the domain itself. The vouchers issued due to Covid-19 are valid for a duration of 12 months. In case you are not able to travel to France or Belgium due to a quarantine upon return to your country, you can postpone your stay to another date within the next 12 months. Be aware that we need to be informed by mail up to 8 days before arrival date and a modification fee of €50 will be applied. If you postpone your stay to a period with a higher price, the difference in price needs to be paid. Contact our Customer Service if you need to cancel or postpone your booking due to Covid-19. 

Discover our hideaways

Odoo • Picture

Our cabins are like tiny houses located in the middle of nature, where you can spend a short break together with your loved-one(s). They may look small from the outside, but inside you will find everything to live comfortably. Enjoy the experience of going back-to-basic, without really having to compromise on comfort. Discover more about our oh-so-cosy cabins!

Odoo • Picture

All cabins have large steel windows which give you the experience of living among the trees. They combine the charm of a wood stove, oil lamps and candles, with the ingenuity of a tiny house; all cabins have a fully equipped kitchen, comfortable beds, lots of cosy places to relax, a bathroom with a nice hot shower and a normal toilet.

Adventure time

Odoo • Picture
Odoo • Picture

Forest Village Les Ardennes in Martelange is the perfect location to reconnect to nature and spend more time outdoors. With lots of hiking paths, mountain bike routes and beautiful lakes nearby where you can enjoy time on the water, there's plenty to do for adventure-seekers!